How It Works

How To Use My Smiles

How can I use my smiles?
You are able to redeem smiles against numerous products and services in the Puerto Plata resort. The remaining of the service or product is paid by cash or credit card.

How can I find out how many smiles I currently have?
You can email us at and we will be happy to send you a balance of smiles.

How do I start earning Smiles?
By verifying your account by clicking here to register after you have completed the verification form you will be sent your unique member ID number.

What do I do with my member ID number?
Each time you make a reservation paying by credit card be sure to include this number in order to receive the requisite number of smiles in your account.

You can earn Smiles based on the following:

  • Type of accommodation 
  • Length of stay 
  • Upgrade of unit once in the resort 

You can use the Smiles towards the following:

  • Select excursions
  • Unlimited access to Ying Yang Jacuzzi and pool area
  • Select spa treatments
  • Personalized fine dining options
  • Photo shoot – couple and/or family
  • Flower delivery
  • LHVC merchandise
  • LHVC Gifts

*Note: Smiles can only be earned when reservation is booked using credit card. Accreditation and Bonus Certificates used for payment will not earn Smiles.